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Missed call recovery for Australian clinics

Every missed call
is a patient who
called someone else.

Patients often book with whoever responds first. When your front desk can't pick up, that patient may dial the next clinic on Google, and you may not hear from them again.

Recover your missed calls See how it works
Keep your number. Support your team. Miss fewer patients.

A healthier front desk. A fuller appointment book. Built for Australian clinics.

26%

reported waiting longer than
acceptable for a GP appointment

ABS Patient Experiences · 2024–25
1 inbox

for calls, chat, SMS,
email and social

All enquiries in one place
24/7

AI web chat and
online booking

Here after hours
Auto SMS

to turn a missed call
into a conversation

Missed-call text-back
The quiet leak in your practice

Your phone rings.
Your revenue walks away.

It isn't a people problem. It's a gap in the way clinics work.

01 / THE BUSY FRONT DESK

Your receptionist is
on another call.

During peak hours, calls can easily go unanswered. Not because your team is bad — because they're human and can only handle one call at a time.

clinic near meNext available appointment
02 / THE NEXT CLINIC ON GOOGLE

The patient already
googled your competitor.

Many patients who can't reach you on the first try will simply call another clinic. You may not get a second chance.

$
03 / THE INVESTMENT THAT DISAPPEARS

You paid good money
to win that lead.

Between Google Ads, SEO, and your website, each new patient enquiry cost you real money. A missed call means that investment walks out the door.

Small moments. Real money.

What does a missed
call really cost?

A few unanswered calls a day can quietly add up over a year. Move the slider to match your clinic and see an example estimate.

× example 60% who call elsewhere × example $180 per appointment
× 260 working days a year

$84,240

estimated from your inputs, per year

An estimate from your inputs, not a revenue guarantee. The 60% and $180 are example values, not industry figures.

Meet your front desk's new teammate

You care for the patient.
We'll catch the call.

From the first ring to the confirmed booking, DrKing keeps every enquiry moving.

Missed Call Text-Back

A friendly SMS, sent straight away. A conversation started before your patient looks elsewhere.

AI Voice Receptionist

Calls answered with a warm, helpful voice. Even when your team is busy or your doors are closed.

24/7 Online Booking

Turn “I'd like an appointment” into “you're booked in”. Patients book any time, with SMS confirmation.

Lead Management

Every enquiry captured in your CRM, ready for follow-up. Your team gets the whole story, without the chasing.

Made for the way your clinic works.For dentists ↗For general practice ↗

A new patient can stay with your clinic for years. A missed call can end that before it starts. That first conversation matters.

A few things you might be wondering

Good questions.
Clear answers.

Less phone tag. More peace of mind. Here's how it works.

How fast does DrKing respond to a missed call?

Straight away, automatically after the missed call. The patient receives an automated SMS acknowledging their call and offering to book an appointment or leave a message.

Does it work with my existing phone system?

Yes. DrKing integrates with your current phone setup. You keep your number — DrKing handles the missed-call response automatically.

What if the patient calls after hours?

DrKing operates 24/7. After-hours calls are answered by AI voice, booked automatically, and confirmed via SMS.

Can DrKing distinguish between new and existing patients?

Yes. DrKing checks your CRM and personalises the response based on whether the caller is a new enquiry or an existing patient.

What about spam calls?

DrKing AI screens and filters spam calls automatically, so your team sees fewer of them.

Keep exploring
SolutionMissed-call text-back

Follow up unanswered clinic calls with configurable SMS workflows that capture details and guide Australian patients towards…

SolutionAI voice receptionist

An AI receptionist (virtual receptionist) for Australian clinics that answers calls, books appointments and hands complex…

ProblemAfter-hours enquiries

Keep helping patients after reception closes with Australian clinic call answering, appointment booking and SMS…

GuideMissed-call audit worksheet

Audit your clinic’s missed calls with a blank aggregate worksheet and clear definitions. Use your own logs before changing…

Your next patient is calling

Make sure the next call
ends with “see you then”.

Give every patient a response. Give your team a little breathing room.

Let's recover your missed calls
Built for Australian clinics. Here for your team.

First audit your clinic’s missed-call pattern →