Your patients are calling at lunch. Your receptionist is at lunch.
Lunchtime is often busy on the phones, just when reception takes breaks. Calls go unanswered. That’s a lot of patients left on hold.
For general practice clinics in AustraliaYour patients wait days for an appointment. Booking should take minutes.
Plenty of patients look for an appointment after hours. DrKing answers patient enquiries 24/7, helps them book online and sends reminders, so booking is easier for patients and your reception team gets a little breathing room.
20 minutes. No pressure. More possibilities.
Illustrative booking experience
Made for the way Australian
general practice works.
AI web chat24/7SMS remindersAI voice
Built for Australian clinics24/7 online
AI web chat and
online booking
1 inbox
For calls, chat, SMS,
email and social
SMS
Sent automatically
after a missed call
12 months
Of SMS and email campaigns,
planned ahead
Features depend on your setup. Results vary by clinic. Booking speed depends on appointment availability.
The everyday reality
Good care starts before
the consultation.
But between the ringing phones and a full waiting room, something has to give.
Long waits can push patients to other clinics or the ED.
When patients can’t get an appointment this week, they call the next clinic. Some end up in emergency instead.
Your receptionist is drowning in repeat prescription requests.
A big share of GP calls are routine: repeat scripts, referral requests, results enquiries. DrKing captures and routes these requests, with clinical decisions staying with your team.
Every unanswered call could be a new patient, a returning patient or a recall that never gets booked.
Missed callscan mean missed visits
and broken continuity.
and broken continuity.
Want a real number? In a demo, we can look at your own call and enquiry numbers together.
A simpler patient journey
From first hello
to follow-up.
One connected conversation. Less back-and-forth. More time for the people who need you.
01
DrKing picks up.
Web, phone, SMS, WhatsApp or your online booking widget. DrKing answers routine enquiries, captures repeat script requests and flags urgent enquiries for staff.
YOUR CHANNELS. ANY HOUR.02
DrKing books.
Patients choose their regular GP or the first available appointment. Live availability (depending on your calendar or practice software setup), booking types, confirmations and pre-visit forms.
LESS ADMIN. FASTER ACCESS.03
DrKing follows up.
Appointment reminders, chronic disease recalls, results availability notifications and patient reactivation. The thoughtful follow-up your team doesn’t always have time for.
Keep care movingA helping hand for your whole clinic
Small moments.
A healthier practice.
GP clinic patient communication software for Australia, built around real patients and the people who care for them.
Your clinic. Always available.Online
Can I see my regular GP this Friday?
Let’s find a time with your doctor. Would you prefer morning or afternoon?
Find an appointment
01 / AI CHAT
A warm welcome.
Even at midnight.
Turn a late-night website visit into a booked appointment. DrKing answers patient questions and helps them find the right booking, 24/7.
Meet your website’s new receptionistA time that works for you
June‹ ›
MTWTFSS
15161718192021
Dr Sarah MitchellYour regular GP
9:15 am12:30 pm3:45 pm
02 / 24/7 ONLINE BOOKING
The booking widget
patients actually want.
No hold music. No opening-hours maths. Patients choose their GP, see available times and book in a few simple steps — whenever life gives them a moment.
Open your doors after hoursAnother call, taken care of.
Incoming patient callAnswered
“I’d like to book a standard consultation.”
Appointment booked
Confirmation sent. Your reception team can keep caring.
03 / AI VOICE RECEPTIONIST
When the phone rings,
there’s an answer.
Busy front desk? DrKing picks up, answers routine questions and books appointments. Give more callers a helpful first response while your team supports the waiting room.
Give more calls a little careThe right next step
Repeat prescription requestRoutine intake
Appointment enquiryBook a visit
Urgent concernAlert staff
Configured to your clinic’s escalation protocols.
04 / SMART TRIAGE
Routine requests.
The right attention.
DrKing helps distinguish routine enquiries from potential urgent concerns and routes them appropriately. Your clinicians remain in control of assessment, prescriptions and care.
For a medical emergency, patients should call 000. DrKing does not provide a diagnosis or replace emergency services.
A friendly nudge SMS
Hi Alex, a little reminder about your appointment with Dr Sarah tomorrow at 12:30 pm.
Please reply YES to confirm, or contact us if you need another time.
Patient confirmed
05 / APPOINTMENT REMINDERS
Fewer empty chairs.
More continuity.
Thoughtful SMS and WhatsApp reminders help patients remember, confirm or reschedule. That can mean fewer no-shows, a steadier day and more appointments for those who need them.
Make remembering effortlessCare that keeps in touch
Last appointment12+ months ago
Hi Alex, it’s been a little while. Your regular health review is due. Let’s find a time that suits you.
Book my health review
06 / PATIENT REACTIVATION
Bring patients back
into the picture.
Reconnect with patients who haven’t visited in 12 months or more. Automate recall reminders for chronic disease reviews and regular check-ups, in line with your clinic’s care plans and patient communication preferences.
Keep the conversation goingFor the humans behind the front desk
Your receptionist gets their lunch break back.
Lunchtime is often the busiest time on the phones. DrKing AI answers calls when your team can’t, books appointments and handles routine enquiries. Your team focuses on the patients in the waiting room.
Meet Your AI ReceptionistDrKing Voice
IllustrationA familiar kind of helpful.
“I can help with that. Would you like to see your regular GP?”
Thoughtfully built for general practice
Your clinic is unique.
Your software should understand.
From Medicare booking types to ongoing care, DrKing fits around the way your practice works.
- 01
Easier patient access
24/7 booking helps patients find the next available appointment, without waiting for reception to open.
- 02
Less reception pressure
Give routine calls and requests a new home. Your team can spend more time with patients.
- 03
Timely recall reminders
Automated recalls and reminders help patients keep up with ongoing reviews.
- 04
A clearer path to primary care
Help patients find available GP appointments before they give up, supporting appropriate access to care.
- 05
Medicare-aware
Appointment types can reflect item numbers and billing context, with your clinic setting the rules.
- 06
Works alongside your GP software
Integration options depend on your GP software. Best Practice and Medical Director have a waitlist open. We’ll confirm what’s possible for your setup in the demo.
Clinical records stay in
your practice software.
Data minimisationAustralian-focusedAgreed data
handlingSecure payment handling
handlingSecure payment handling
Your clinical record system remains the source of truth. Ask us for security documentation, data handling details and the compliance scope for your deployment.
A few things you might be wondering
Good questions.
Clear answers.
Something else on your mind?
We’re happy to talk it through.
Does DrKing integrate with Best Practice or Medical Director?
Integration options depend on your GP software. Best Practice and Medical Director are on our integration waitlist; see our integrations page for current status. We handle front-end communication and booking, not clinical records. We’ll confirm what’s possible for your practice during your demo.
Can it handle Medicare item numbers?
Your clinic can set up appointment types that reflect Medicare item numbers, so patients are guided to the right booking type. Your clinic configures these categories and remains responsible for billing decisions.
Can it triage urgent vs routine enquiries?
DrKing helps identify potentially urgent concerns and flags them for prompt staff attention using your clinic’s escalation rules. Routine requests, such as repeat scripts and referrals, can be captured and routed automatically. Clinical assessment and approval stay with your clinicians. For a medical emergency, call 000.
Does it send recall reminders for chronic disease management?
Yes. DrKing automates recall reminders for chronic disease reviews and your clinic’s configured management plans. Recall schedules and appointment terminology follow your current clinical workflows.
Can patients book a specific GP?
Yes. Patients can choose their regular GP or book the first available appointment, based on your clinic’s availability and booking rules, depending on your calendar or practice software setup.
Does it handle after-hours enquiries?
Yes. DrKing operates 24/7. After-hours patients can book, ask routine questions and receive automated responses. DrKing supports administrative enquiries; it does not replace an after-hours clinical service.
Is it secure?
DrKing is built for front-end communication. Clinical records stay in your practice software, and data is handled in line with the data handling agreed for your deployment. We can walk you through data handling, access controls and security documentation for your clinic.
Keep exploring
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Better access. A lighter day.
Ready to give your patients
easier access?
Book a 20-minute demo. We’ll show you how DrKing can make booking easier and lighten your reception load.
Book Your Free DemoBuilt for your practice. Here for your people.